Our FAQs
Frequently Asked Questions
📍 Where does the tour start?
- Lombok → Labuan Bajo (Flores): Meeting point is in Senggigi, Lombok.
- We also offer pick-up options at Gili Trawangan / Gili Air and Kuta for the tour starting from Lombok.
- Labuan Bajo (Flores) → Lombok: Meeting point is the harbor in Labuan Bajo.
📅 What days does the tour start?
- Every Monday, Wednesday, Thursday & Saturday from Lombok
- Every Monday, Wednesday, Friday & Sunday from Labuan Bajo (Flores)
⏰ What time does the tour start?
- Around 9:30 AM from Senggigi (Lombok)
- Around 9:00 AM from Labuan Bajo (Flores)
✅ What is included in the tour?
- 4 Days / 3 Nights boat tour
- Accommodation on board
- 3 meals a day (with vegan, vegetarian, gluten-free options)
- Drinking water, tea & coffee
- National Park entrance fees
- Snorkeling gear
- Guided Komodo Dragon trek
- Whale Shark experience (only from Lombok)
- Manta Ray experience (only from Flores)
- Pick Up (see here)
❌ What is not included?
- Soft drinks and alcoholic beverages
- Personal expenses & souvenirs
- Tips for crew (optional, but appreciated)
- Optional airport or hotel transfers after the tour
🧳 What do I need to bring?
You don’t need much, but here’s what we recommend:
- 🩳 Swimwear (you’ll be in and out of the water a lot!)
- 🧴 Sunscreen & a hat (the sun is strong out here!)
- 🕶️ Sunglasses
- 🧼 Toiletries & a towel
- 👕 Light clothes + a warm layer for the night
- 🥿 Flip-flops or sandals
- 📸 Camera or phone (with enough storage for whale shark selfies 🐋)
- 💧 Refillable water bottle
- 💰 A bit of cash for small islands/snacks
If you’re traveling with a full backpack – no worries! We have space on board to store your big luggage safely 🫶
🌴 What locations does the tour visit?
- Kenawa Island
- Saleh Bay (whale sharks)
- Komodo / Rinca Island (Komodo dragons)
- Pink Beach
- Padar Island
- Manjarite Island
- Kelor Island
🧾 How do I book?
- Via explorelomboktours.com
- DM us on WhatsApp if you have questions: 6282341604900
💸 Do I get a refund?
Yes, refunds are possible:
- Full refund: if canceled more than 14 days in advance
- 50% refund: if canceled 7–14 days in advance
- No refund: within 7 days before departure
- If the tour is canceled due to weather or technical issues, you get a 100% refund
🛟 Is it safe?
Yes! Your safety is our top priority:
- Experienced captain & local crew
- Safety equipment onboard
- Guided excursions with local rangers
🦈 Will I definitely see whale sharks?
We cannot guarantee whale shark sightings, as it’s a natural phenomenon. But the chance is high during the season, and we’ll go to the best possible spot in Saleh Bay.
Note: Only the tour from Lombok to Labuan Bajo (Flores) includes whale shark experiences; the tour from Labuan Bajo (Flores) includes manta ray & flying foxes instead!
🦎 Can I really see Komodo dragons?
Yes! You’ll visit either Komodo or Rinca Island, where licensed rangers guide you through the park and help spot the dragons.
🍲 What about food allergies or dietary needs?
We offer:
- Vegan
- Vegetarian
- Gluten-free
- Normal (everything eater)
- Please let us know in advance to accommodate your needs.
🛏️ Where do I sleep?
- Comfortable cabins onboard
- Shared or private options available
- Clean bathrooms with toilets & showers
💰 Do I need to bring cash?
Yes. For small expenses, snacks, and tips – we recommend bringing around 200,000–400,000 IDR in cash.
📱 Will there be phone signal or Wi-Fi?
Some spots along the route may have limited signal. There is no Wi-Fi onboard – it’s a digital detox experience 🌊
Still have questions?
Still have questions? If you couldn't find the information you were looking for, simply send us a message on WhatsApp. Our team will be happy to assist you!